svg Head Office 3706-3707 Platinum Tower (Cluster 1), P.O. Box 75671, Dubai, UAE
svg Monday - Thursday: 09:00AM - 05:00PM Friday - Sunday: Closed

+1 564-544-5985

info@foundgates.com

svg Head Office 3706-3707 Platinum Tower (Cluster 1), P.O. Box 75671, Dubai, UAE
svg Monday - Thursday: 09:00AM - 05:00PM Friday - Sunday: Closed

Ready Operational Facilities Work Profile

FOUNDGATES

Ready
Operational
Facilities

FOUNDGATES is an emirates based company with its services and branches spread across saudi arabia, emirates, india, pakistan, egypt and now spreading to uk.

We offer complete and partial infrastructure, design, engineering, architectural works, build, rental equipment, site inspections & surveys and excavation works.

WHO

WE ARE!

We are leading pmv, o/m and facilities management service provider and we are qualified to take over the following projects:

  • Construction  and structural work for ( real estate, facilities or project sites ).
  • Develop and manage plants, facilities, gsm network sites.
  • Provide energy solution on rental basis.
  • Supply of manpower for construction , hospitality and site works.
  • Projects consultation for construction sites.
  • Holding distribution license for various industries counterparts.
  • Trading for electromechanical parts, supplies for construction sites, hospitality industry and it infrastructure.

Functional And Operational Facilities

FOUNDGATES provides completely functional and operational facilities for its clients & partners.

Some of the key facilities are:

Storage Facilities Or Warehouses

We provide ready to use and fully functional / operational storage facilities with outmost privacy for our clients capable for handling almost all industries storage.

Customer Service Centers or Call Centers (CSR)

Our csr facilities are equipped with latest technology and are available in services for several industries from telecom, hospitals, maintenance & standard customer support with more than 12 languages and speared across middle east and asia.

Languages: english, chinese, french, urdu, hindi, tamil, malyalam, filipino, arabic, pustho, spanish & bangali

Maintenance Centers

Our maintenance services are available across the kingdom with several centers and field teams available 24/7 to serve on behalf of our clients.

About The Projects

01

Storage Facilities

Our storage facilities are specifically designed and equipped to meet our client’s requirements and subjected to operate from 12 to 24 hours given the contractual and service terms.

The facilities are in line with the local municipality, civil defense and other relative concern authorities and FOUNDGATES team take care of all the hassle and preparation to pass the facility for the client.

The facility is designed to be multifunction and can be used as storage facility, distribution center, collection and repair center.

All you have to do is bring your goods, get them insured and you’re in business.

Main Requirements

Provide Goods Description

Not all kind of goods can be stored in same storage facility.

Goods like, food & beverages required more sophisticated facility as required by local authorities. Electronics, home appliances, clothes, jewelry and perfumes can be stored in same facility while major or industrial mep, lubricants & other components are required to stored separately.

Inventory System Access

FOUNDGATES provides inventory system of its own but it is recommended that the client provides access to its own system, given the data and the barcodes are designed accordingly. If required, FOUNDGATES can use its own system and update the inventory accordingly but client must provide the complete packing list to upload on the system and verify physically at the storage facility.

List Of Documents And Access

Lda is the most important requirements to be provided by client in complete details.

Documents consists of legally owning stored goods, clearance from concern authorities and permitting FOUNDGATES to store and manage the goods while access consists of data for which the facility team permits only allowed personal to access, collect and drop goods.

Addons

Features of Facility

  • Waterproof roof
  • Walls and corners sealed
  • Measures taken for anti rodent, anti bacterial & anti theft
  • Professionally engineered air circulation and storage capacity
  • Equipped with flood lights
  • 360° mid poled cameras and standard night vision walled cameras
  • Functioning and tested fire system

Basic Amenities

  • Fully equipped security room
  • With bath and kitchen attached
  • Fully equipped admin room with bath and kitchen attached
  • Loading and unloading resources like forklift, scissor lift, ladders, trolleys, racks and pallets
  • Functioning exhaust & hvac system if required
  • Running water and coolant facility

Benefits

 

  • Fully functional and ready to use facility specially designed meet requirements
  • All staff is professionally trained
  • Functional inventory system, if required
  • No hassle to manage facility bills, rents or other payments
  • No corrective actions required
  • No hassle to maintain standard for local authorities
  • 12 to 24/7 operations
  • 24/7 security
  • Lower cost and high quality service

Budget

Map

Timeline

Gallery

02

Customer Service Centers or Call Centers (CSR)

Our csr facilities can be customized and equipped to meet our client’s requirements and subjected to operate from 24/7.

These operators are professionally trained to handle both technical and non-technical issues via remote system access or telephonic conversations..

Currently the services are available in english, chinese, french, urdu, hindi, tamil, malyalam, filipino, arabic, pustho, spanish & bangali.

All you have to do is divert your calls, and you’re in business.

Main Requirements

Provide Data To Products For Csr Services

All data must be share related to the products to have full operating access for troubleshooting and guiding the customer.

All communications are recorded under strict monitoring system and audited by quality department to avoid any miscommunication between operator and customer.

System Access

FOUNDGATES provides system of its own but it is recommended that the client provides access to its own system, given the information is already shared and programmed.

If required, FOUNDGATES can use its own system and update accordingly but client must provide the complete parameters to design and to upload on the system.

List Of Documents And Access

Lda is the most important requirements to be provided by client in complete details.

Documents consists of legally owning stored goods, clearance from concern authorities and permitting FOUNDGATES to access and manage the services.

Addons

Features of Facility

  • Fully equipped systems
  • Live system and operator monitoring
  • Live recordings of conversations
  • Continuous supervision 24/7
  • Secure datacenters
  • Preferred languages operators
  • Highly qualified technical team
  • Continuous training for operators

Basic Amenities

  • Fully equipped with security
  • Fully equipped living facilities
  • Remote access functionalities in order to provide full services during any pandemic situation
  • Functioning exhaust & hvac system if required
  • Running water and coolant facility

Benefits

 
 
  • Fully functional and ready to use facility specially designed meet requirements
  • All staff is professionally trained
  • Functional komms or customer provided system, if required
  • No hassle to manage facility bills, rents or other payments
  • No corrective actions required
  • No hassle to maintain standard for local authorities
  • 12 to 24/7 operations
  • 24/7 security
  • Lower cost and high-quality service

Budget

Timeline

Gallery

03

Maintenance Center

Our maintenance centers solutions provides both customer based centers and our own available and fully equipped centers customizable to meet our client’s requirements and subjected to operate from 12 to 24 hours.

The engineers and technicians are professionally trained to handle any technical fault and capable of repairing system to its original state.

We offer complete electrical, electronics, mechanical, plumbing and automotive repair solutions with warranty based on the product.

We also, offer at site repair works consist of de-assembly of parts, repair at site or in house, assembly of parts including delivery anywhere.

Addons

Features of Facility

  • In house repair work with limited warranty
  • Delivery to consumer or desired destination of client
  • Pickup of faulty good for in house repair
  • At site minor repair works
  • Fabrication or re-fabrication of metal, aluminum and plastic products
  • Facility to order and import special parts obsolete or non available locally

Basic Amenities

  • Fully equipped with security
  • Fully equipped living facilities
  • Remote access functionalities in order to provide full services during any pandemic situation
  • Functioning exhaust & hvac system if required
  • Running water and coolant facility

Benefits

 
 
  • Fully functional and ready to use facility specially designed meet requirements
  • All staff is professionally trained
  • Functional komms or customer provided system, if required
  • No hassle to manage facility bills, rents or other payments
  • No corrective actions required
  • No hassle to maintain standard for local authorities
  • 12 to 24/7 operations
  • 24/7 security
  • Lower cost and high-quality service

Budget

Timeline

Gallery